Privacy Policy

At Ooopen, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with our services.

1. Who We Are

Ooopen is a global distributor of industrial hardware based on open source technologies.For data protection matters, you can contact us at:

industrialshields@industrialshields.com

2. Data We Collect

We may collect the following types of personal data:

Identification Data: Name, email address, phone number, company name.
Payment and Billing Information: Billing address, payment method (note: we do not store credit card information).
Technical Data: IP address, browser type, device information, operating system.
Usage Data: Pages visited, time spent on site, navigation paths.
Order Data: Purchase history, delivery preferences, support interactions.

3. How We Use Your Data

We use your data to:

Process and fulfill your orders.
Provide technical and customer support.
Communicate updates, promotions, or important notices.
Improve our website, products, and services.
Comply with legal obligations (e.g., invoices, tax records).

We do not sell your personal data to third parties.

4. Legal Basis

Our data processing is based on:

Performance of a contract (e.g., fulfilling your order).
Your consent (e.g., newsletter subscription).
Legal obligations (e.g., tax reporting).
Our legitimate interest (e.g., website security, improving user experience).

5. How We Share Your Data

We only share your data when strictly necessary, such as:

With shipping providers to deliver your orders.
With payment processors for secure transactions.
With our IT and hosting providers to maintain our platform.
With public authorities when legally required.

All third party partners comply with GDPR or equivalent data protection regulations.

6. Cookies and Tracking

Our website uses cookies to:

Ensure proper functionality (essential cookies).
Analyze usage and performance (analytics cookies).
Personalize content and marketing (optional cookies – only with your consent).

You can manage cookie preferences via your browser settings or our cookie banner.

7. Your Rights

You have the right to:

Access your data
Correct inaccurate information
Request deletion of your data
Object to or restrict processing
Withdraw your consent at any time
File a complaint with a data protection authority

To exercise your rights, contact us at industrialshields@industrialshields.com

8. Data Retention

We retain your data only as long as necessary for the purpose it was collected, or as required by law (e.g., invoices must be kept for 5 years under Spanish legislation).

9. Data Security

We implement technical and organizational security measures to prevent unauthorized access, data loss, or breaches. This includes HTTPS encryption, secure servers, and access controls.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services or regulations. We encourage you to review it periodically. The latest version is always available on our website.

Contact Us

For questions regarding this Privacy Policy: