1. General Information

This website is operated by OpenProTech, a global distributor of industrial and professional solutions based on open-source technologies. By accessing or using our website and purchasing any products, you agree to these Terms and Conditions. Please read them carefully before using our services.

2. Products Offered

OpenProTech sells industrial controllers (PLCs), touch panel PCs, expansion modules, and other electronic components compatible with open technologies such as Arduino, Raspberry Pi, and ESP32. We work with multiple brands and manufacturers, ensuring that all products are genuine and compliant with applicable regulations.

3. Orders and Pricing

All prices are shown in euros (€) and include applicable taxes (e.g., VAT within the EU). We reserve the right to change prices, availability, and specifications at any time without notice. Submitting an order does not imply automatic acceptance. OpenProTech reserves the right to validate or cancel any order due to stock availability, technical errors, or commercial reasons.

4. Shipping and Delivery

We ship both domestically and internationally. Delivery times are estimates and may vary depending on destination, carrier, and product availability. OpenProTech is not responsible for delays caused by customs procedures, transport issues, or other external factors.

5. Returns and Warranty

You may request to return a product within 14 calendar days of receipt, provided it is unused and in its original packaging. Some products carry the manufacturer’s warranty directly; in other cases, OpenProTech will act as an intermediary in managing the warranty. For any return or support request, please contact us before sending the product back.

6. Intellectual Property

All content, trademarks, logos, product photos, technical documents, and texts displayed on this site are the property of OpenProTech or their respective manufacturers and are protected by applicable intellectual property laws. Reproduction or distribution without prior written permission is strictly prohibited.

7. Use of the Website

Any use of this website for fraudulent purposes, disrupting its functionality, or unauthorized access to its systems is strictly prohibited. OpenProTech reserves the right to restrict or deny access to users who violate these terms.

8. Limitation of Liability

OpenProTech does not guarantee that the website will be error-free or uninterrupted. We shall not be liable for any direct or indirect damage resulting from the use or misuse of the products offered, except where liability cannot be excluded under applicable law. Technical information is provided for reference only; it is the customer’s responsibility to verify its suitability.

9. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Spanish law. In the event of a dispute, the parties agree to submit to the courts of the consumer’s residence or, failing that, to the courts of Barcelona, Spain.

10. Contact

For any inquiry related to our products, orders, warranty or returns, please contact us at: industrialshields@industrialshields.com